Shipping Policy
In Flower Knows, we accept orders at any time - 24 hours a day, 7 days a week. Orders placed on Flowerknows Official will be processed within 24 hours and shipped within 3-4 business days.
All orders placed on Saturday and Sunday will be processed on the following business day.
Frequent Ask Question
Note:
* We only provide expedited shipping in the United States, and the weight of a single order cannot exceed 5kg.
* Due to the custom restriction, the perfume will be shipped separately, which may take up to 3-4 weeks to arrive. (If the tracking information has not been updated for more than two weeks, please contact us.)
| Countries/ Regions | Costs* | Time |
|---|---|---|
| Australia | $15 | 7 - 10 business days |
| Austria | $15 | 6 - 10 business days |
| Belgium | $10 | 8 - 12 business days |
| Brazil | $15 | 10 - 15 business days |
| Bulgaria | $10 | 8 - 15 business days |
| Canada | $15 | 8 - 12 business days |
| Chile | $10 | 11 - 14 business days |
| Colombia | $15 | 10 - 20 business days |
| Croatia | $10 | 8 - 15 business days |
| Cyprus | $18 | 9 - 20 business days |
| Czech Republic | $10 | 8 - 12 business days |
| Denmark | $10 | 6 - 10 business days |
| Estonia | $10 | 8 - 12 business days |
| Finland | $15 | 8 - 12 business days |
| France | $10 | 8 - 12 business days |
| Germany | $10 | 8 - 12 business days |
| Greece | $10 | 6 - 10 business days |
| Hungary | $10 | 6 - 10 business days |
| Ireland | $10 | 8 - 15 business days |
| Israel | $10 | 7 - 15 business days |
| Italy | $10 | 8 - 12 business days |
| Korea | $10 | 6 - 8 business days |
| Latvia | $10 | 8 - 12 business days |
| Lithuania | $10 | 8 - 12 business days |
| Luxembourg | $10 | 8 - 15 business days |
| Malta | $18 | 8 - 15 business days |
| Mexico | $15 | 10 -20 business days |
| New Zealand | $10 | 11 - 15 business days |
| Netherlands | $10 | 8 - 12 business days |
| Norway | $15 | 8 - 12 business days |
| Poland | $10 | 10 - 15 business days |
| Portugal | $10 | 8 - 12 business days |
| Romania | $10 | 6 - 10 business days |
| Saudi Arabia | $10 | 10 - 45 days |
| Slovakia | $10 | 8 - 12 business days |
| Slovenia | $10 | 6 - 10 business days |
| Spain | $10 | 8 - 12 business days |
| Sweden | $10 | 6 - 10 business days |
| Switzerland | $18 | 8 - 10 business days |
| United Arab Emirates | $10 | 9 - 20 business days |
| United Kingdom | $10 | 6 - 10 business days |
| United States | $10 | 8 - 12 business days |
| United States Express | $20 | 10 days |
* Free shipping: Orders over $100
* The following areas are NOT available for shipping:
| Countries | Not available areas |
|---|---|
| France | Armées,Guadeloupe, Hub Armées, Ile de la réunion, Moule, Remire-Montjoly |
| Germany | APO, DPO, FPO, Busingen |
| Italy | Campione D’Italia, Livigno, San Marino, Vatican City |
| United States | AA, AE, Air Force Post Office, AK, Alaska, AP, Armed Forces Americas, Armed Forces Europe, Armed Forces Pacific Fleet Post Office, GU, Guam, Hawaii, HI, Puerto Rico |
| Spain | Areas with postal codes starting with 51 / 52 / 35 / 38 / 07 |
| Portugal | Located on the island |
EU countries
Flowerknows will collect VAT tax on orders shipped to EU countries and the amount is less than €150 euros, the tax will be determined at checkout.
For orders shipped to EU countries and the amount is larger than €150 euros, local customs office will collect tax and duties when you receive order.
❗If your order value is under €150 Euro and the custom required you taxed again, please send us a photo of the tax form and we will refund the taxed amount.
Non-EU countries
For other countries, our shipping costs include all fees. You don’t need to pay extra.
❗If you are taxed by any chance when you receive the package, please email us at support@flowerknows.co and we will refund the taxed amount.
If you refuse delivery of any package from Flower Knows, the package will be returned to our warehouse and you will receive a refund for the merchandise and tax paid.
Shipping and handling fees are non-refundable.
Please note Flowerknows Official is not responsible for any shipping deliveries not received. Please contact support@flowerknows.co, and we will file a claim on your behalf. Kindly note this process may take 30-45 business days for international shipments to investigate with the carrier.
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