1. SHIPPING FEE

Free shipping on non-U.S. orders over $100+.

Free ground shipping on U.S. orders over $60+.

For more information about Available Shipping Areas, please click HERE.

2. ORDER CANCELLATION AND RETURNS

• For any order changes or cancellations, contact us at support@flowerknows.co immediately after placing your order.
• For environmental sustainability, we only accept digital returns.

If your product is incorrect, damaged, or missing, contact us at support@flowerknows.co within 15 days.

1. order number #
2. product name
3. a description of the issue
4. photos

If you don't receive a reply within 48 hours, check your spam folder.

Note that original shipping fees are non-refundable and refunds may take additional time to process by your bank.

For purchases made on other platforms, refer to their return policies.

• Addition Notes

❗Once the order has been dispatched, we cannot modify, cancel, or offer refunds or replacements.

3. TRANSPORTATION OF ALL-IN GIFT SET

To ensure the prevention of damage during transportation, we have adopted a method of shipping storage boxes, perfumes and cosmetics separately.

Since cosmetics are subject to stricter inspections by customs in both China and the United States, there may be instances where the storage boxes arrive first while the cosmetics are delayed.