1. SHIPPING FEE

Free shipping on non-U.S. orders over $100+

Free ground shipping on U.S. orders over $100+

Perfumes are not included in free shipping and need a shipping fee separately ($20 for international orders and $20 for US orders).

For more information about Available Shipping Areas, please click HERE

2. ORDER CANCELLATION AND RETURNS

• For any order changes or cancellations, contact us at support@flowerknows.co immediately after placing your order.
• For environmental sustainability, we only accept digital returns.

If your product is incorrect, damaged, or missing, contact us at support@flowerknows.co within 15 days.

1. order number #
2. product name
3. a description of the issue
4. photos

If you don't receive a reply within 48 hours, check your spam folder.

Note that original shipping fees are non-refundable and refunds may take additional time to process by your bank.

For purchases made on other platforms, refer to their return policies.

• Addition Notes

❗Once the order has been dispatched, we cannot modify, cancel, or offer refunds or replacements.