1. SHIPPING FEE
Free shipping on non-U.S. orders over $100+
Free ground shipping on U.S. orders over $100+
*The U.S. shipping fee have increased due to higher U.S. import tariffs
For more information about Available Shipping Areas, please click HERE
2. ORDER CANCELLATION AND RETURNS
- For any order changes or cancellations, contact us at support@flowerknows.co immediately after placing your order.
- For environmental sustainability, we only accept digital returns.
If your product is incorrect, damaged, or missing, contact us at support@flowerknows.co within 15 days.
- order number #
- product name
- a description of the issue
- photos
If you don't receive a reply within 48 hours, check your spam folder.
Note that original shipping fees are non-refundable and refunds may take additional time to process by your bank.
For purchases made on other platforms, refer to their return policies.
❗Once the order has been dispatched, we cannot modify, cancel, or offer refunds or replacements.