Shipping policy

In Flower Knows, we work with the best logistic partners to ensure that you receive purchases quickly and safely. We accept orders at any time - 24 hours a day, 7 days a week. Orders placed on Flowerknows Official will be processed within 24 hours and shipped within 3-4 business days.

All orders placed on Saturday and Sunday will be processed on the following business day. 


Delivery Areas and Costs

You can check the following table to find whether your address is available for shipping.

* We only provide expedited shipping in the United States, and the weight of a single order cannot exceed 5kg. We apologize for any inconvenience.

Country Delivery Time Shipping Cost
Australia 7 - 10 business days $15USD
Austria 6 - 10 business days $15USD
Belgium 8 - 12 business days $10USD
Brazil 10 - 15 business days $15USD
Bulgaria 8 - 15 business days $10USD
Canada 8 - 12 business days $15USD
Chile 11 - 14 business days $10USD
Colombia 10 - 20 business days $15USD
Croatia 8 - 15 business days $10USD
Cyprus 9 - 20 business days $18USD
Czech Republic 8 - 12 business days $10USD
Denmark 6 - 10 business days $10USD
Estonia 8 - 12 business days $10USD
Finland 8 - 12 business days $15USD
France 8 - 12 business days $10USD
Germany 8 - 12 business days $10USD
Greece 6 - 10 business days $10USD
Hungary 6 - 10 business days $10USD
Ireland 8 - 15 business days $10USD
Israel 7 - 15 business days
Italy 8 - 12 business days $10USD
Korea 6 - 8 business days
Latvia 8 - 12 business days $10USD
Lithuania 8 - 12 business days $10USD
Luxembourg 8 - 15 business days $10USD
Mexico 10 -20 business days
New Zealand 11 - 15 business days $10USD
Netherlands 8 - 12 business days $10USD
Norway 8 - 12 business days $15USD
Poland 10 - 15 business days $10USD
Portugal 8 - 12 business days $10USD
Romania 6 - 10 business days $10USD
Saudi Arabia 10 - 45 days $10USD
Slovakia 8 - 12 business days $10USD
Slovenia 6 - 10 business days $10USD
Spain 8 - 12 business days $10USD
Sweden 6 - 10 business days $10USD
United Arab Emirates 9 - 20 business days $10USD
United Kingdom 6 - 10 business days $10USD
United States 8 - 12 business days $10USD
United States Express 10 days

* Free shipping: orders over $100

* The following areas are not available for shipping:

Countries  Not available areas
France Armées,Guadeloupe, Hub Armées, Ile de la réunion, Moule, Remire-Montjoly
Germany APO, DPO, FPO, Busingen
Italy Campione D’Italia, Livigno, San Marino, Vatican City
United States AA, AE, Air Force Post Office, AK, Alaska, AP, Armed Forces Americas, Armed Forces Europe,
Armed Forces Pacific Fleet Post Office, GU, Guam, Hawaii, HI, PR, Puerto Rico


VAT Taxes

EU countries

Flowerknows will collect VAT tax on orders shipped to EU countries and the amount is less than €150 euros, the tax will be determined at checkout.

For orders shipped to EU countries and the amount is larger than €150 euros, local customs office will collect tax and duties when you receive order.

If your order value is under €150 Euro and the custom required you taxed again, please send us a photo of the tax form and we will refund the taxed amount.

Non-EU countries

For other countries, our shipping costs include all fees. You don’t need to pay extra.

If you are taxed by any chance when you receive the package, please email us at and we will refund the taxed amount.


Refusal of Delivery

If you refuse delivery of any package from Flower Knows, the package will be returned to our warehouse and you will receive a refund for the merchandise and tax paid.

Shipping and handling fees are non-refundable.

Order never arrived/lost/stolen shipments

Please note Flowerknows Official is not responsible for any shipping deliveries not received. Please contact, and we will file a claim on your behalf.

Kindly note this process may take 30-45 business days for international shipments to investigate with the carrier.