Do you ship overseas?
We are available for shipping to the below regions now:
Australia, Austria, Belgium, Brazil, Bulgaria, Canada, Chile, Colombia, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Israel, Italy, Korea, Latvia, Lithuania, Luxembourg, Malta, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Saudi Arabia, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom, United States
We are planning to have more shipping regions. You can subscribe to our email to get the latest information.
How long will it take to get my order?
It depends on where you are. Overseas deliveries can take anywhere from 6-15 business days. Delivery details will be provided in your confirmation email.
How much is the shipping cost?
- Free shipping: orders over $100
- Stander shipping fee: $10
* Notes: Some regions may charge different, you can click HERE to view the details.
What's your VAT policy?
Flowerknows will collect VAT tax on orders shipped to EU countries and the amount is less than €150 euros, the tax will be determined at checkout.
For orders shipped to EU countries and the amount is larger than €150 euros, local customs office will collect tax and duties when you receive order.
❗If your order value is under €150 Euro and the custom required you taxed again, please send us a photo of the tax form and we will refund the taxed amount.
For other countries, our shipping costs include all fees. You don’t need to pay extra.
❗If you are taxed by any chance when you receive the package, please email us at email@example.com and we will refund the taxed amount.
What should I do if order never arrived/lost/stolen shipments?
Please note Flowerknows Official is not responsible for any shipping deliveries not received. Please contact firstname.lastname@example.org , and we will file a claim on your behalf.
Kindly note this process may take 30-45 business days for international shipments to investigate with the carrier.
Where are the products made?
All of our products are made in China.
Is vegan or not?
All of our products are vegan-friendly, except for the following products:
- Swan Ballet Perfume - Ribbon Ballet;
- Chocolate Wonder-Shop Mascara;
- Strawberry Rococo -Color Eyeshadow Palette - 04 Champs Misty Rose;
- Circus Gradient Blush – Endless;
- Unicorn Embossed Blush – 02 Crystal Luna.
* The bristles of our stippling brush are composed of 50% wool
Please check our product page to see if this product contains animal ingredients
Yes, all our products are cruelty-free.
Which regions are available for purchasing perfumes?
Perfume now is available in Australia, Belgium, Brazil, Canada, France, Germany, Ireland, Italy, Netherlands, New Zealand, Norway, Poland, Portugal, Spain, U.K., United States.
Which regions are available for purchasing All-In Gift Set?
All-In Gift Set now is available in Australia, Austria, Belgium, Brazil, Bulgaria, Canada, Croatia, Cyprus, Czech, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Israel, Italy, Latvia, Lithuania, Mexico, Netherlands, New Zealand, Poland, Portugal, Romania, Saudi Arabia, Slovakia, Slovenia, Spain, Sweden, United Arab Emirates, United Kingdom, United States.
Why I can't find some products?
We apologize for any inconvenience caused.
Certain products (Perfume, All-in Gift Box, etc.) may not be available in your region due to logistical restrictions. As a result, you may not be able to find those specific products.
* Perfume: available in Australia, Belgium, Brazil, Canada, France, Germany, Ireland, Italy, Netherlands, New Zealand, Norway, Poland, Portugal, Spain, U.K., United States.
* All-In Gift Set: available in Australia, Austria, Belgium, Brazil, Bulgaria, Canada, Cyprus, Czech, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Israel, Italy, Mexico, Netherlands, New Zealand, Poland, Portugal, Romania, Saudi Arabia, Slovakia, Spain, Sweden, United Arab Emirates, United Kingdom, United States.
If the product is available in your country but you still can't find it, please contact our customer service team for further assistance.
What should I do if my prodcts are broken?
If the product you received is damaged, please follow these steps:
1. Take a photo of the damaged product and the express packaging
2. Send an email to email@example.com to contact us as soon as possible. You can also tell us if you want a replacement, gift card or refund.
3. Please be patient and we will deal with it as soon as possible.
What should I do if I want to return my products?
We want you to love our products as muchas we do. If you are not happy with your purchase for any reason, let us know and we will be happy to assist you withan exchange or return.
Please Email us at firstname.lastname@example.org within 24 hours of the date of purchase. Once the return is processed, we will credit your original form of payment. Please note, that your banking institution may require additional days to process and post the transaction to your account.
What should I do if my product has a problem?
If you find that our products have quality problems after receiving it, please contact us for compensation within 15 days after the package status shows as delivered. Otherwise we will not provide compensation after the expiration.
For more information, please click HERE.
How do I join the Flower Knows Loyalty Program?
Flower Knows Loyalty Program is a way for members to earn points, rewards, and early access to promotions & new arrivals.
You can click "Create an account" and sign up with your email address to join our loyalty program for free and earn rewards.
How can I earn points?
For members, you can earn points by completing the actions listed in the earn points tab. And we have several ways to earn points：
- Create an account;
- Happy Birthday; Subscribe
- Refer Friends;
- Make a Purchase.
How can I earn points if I place an order as a guest?
If you haven’t joined the Flower Knows Loyalty Program, you won't be able to use your points until you create an account in Flower Knows.
When you join, we can reward purchases you made in the past 7 days as a guest.
How can I spend the points?
You can use your points to redeem rewards or save your points to get a better offer. You can click on any reward you want to redeem, and then spend the corresponding points to get it successfully.
If you want to check the redeemed discount code, you can go to point history > click approved and the discount code will show.
Please note that rewards cannot be combined with other coupon codes, promotions, and discounts.
How do I get my points back?
If you redeem an unwanted reward and the reward won’t be used, we will help you return your points. Please send an email to us at email@example.com within 24 hours of redeeming the reward with the subject line RETURN POINT and include your name, the rewards you want to return, and the reason.
Will my points expire?
Points expire when no order has been placed after it has passed 12 months since your last order date.
We will send a notification email 14 days before expiration. In addition, if you cancel the order or return any products, the point will be reversed.
Why can't I use some points?
Points can be in three states.
- Approved: These points can be spent right away.
- Pending: The points need to be verified before they can be used. While the points are going through the approval period (24 hours after successfully placing an order or referring a friend), customers cannot spend them. Once the approval period is finished, these will become approved points.
- Cancelled: These points have been deleted due to the cancelation of the order.
Can I transfer the points to another account?
No. We are sorry that we do not accept point transfers for any reason. Only the account paying for the products may accumulate points and rewards.
Why didn't I get points for placing an order?
There are a few reasons this could have happened. Here are a few things you can check.
- Are you joining the Flower Knows Loyalty Program? If not, then you have the status of a guest. Guest customers cannot get points for completing activities.
- Are your points still pending? If yes, you may need to wait for the approval period to end before being able to spend your points.
- If you are not in the above two reasons, please contact our support team at firstname.lastname@example.org.
What can I do if I think the number of points I have received is incorrect?
Please take a screenshot of the point change in the history record, and mark out the part you think is abnormal.
Then send the screenshot and the reason you think there is an abnormality to email@example.com.
About Refer Friends
How to refer a friend?
- Flower Knows Loyalty Program provides different channels for a customer to be able to refer a friend. Customers are also able to share a referral URL anywhere they would like.
- The friend clicks the referral link, they will then be directed to Flower Knows Official Store. Here they will be given a one-time-only discount code.
- Friend can click the 'Apply discount' button and automatically add the discount to their cart, they must make a purchase and use the discount code at checkout in order for the referral to be successful. We'll only award points if the new customer's first order is equal to or over the minimum spend ($20).
- The referral points will only be approved when the friend purchase points are approved as well.
What happens if I refer friends and the friend cancels or returns their order?
If you refer a friend and the friend cancels or returns their order, your pending points will be removed from your account.
Why is there an error message like " It looks like this referral has been unsuccessful. Please contact us to resolve the issue."?
We are sorry that we block referrals from taking place when the referring customer and the referred customer have the same IP address.
About VIP Tiers
How do I see which tier I am in?
You can check your current tier on the Tiers section of the loyalty program page.
Will I get downgraded?
Tiers are based on 12 months spent and may change depending on your activity.
Once you have been in a tier for 12 months, we'll re-evaluate your total spending for the preceding 12 months and either keep you in the same tier for the next 12 months or move you down.
Can't find what you're looking for?
Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).
Please email us at firstname.lastname@example.org