1. ALL-IN GIFT SET SHIPPING DETAILS

For some countries, All-In Gift Sets, perfumes, and the storage box must be shipped in separate packages. If there are any products besides the All-In Gift Set in an order, they will be also packed into a separate package.

For other countries, all items may be shipped together in a single package.

Shipping arrangements depend on the logistics requirements of each destination country.

2. SHIPPING FEE

Free shipping on non-U.S. orders over $100+

Free ground shipping on U.S. orders over $100+

Due to exceptionally high shipping costs, All-in Gift Sets may require an additional shipping fee for delivery to certain countries. If applicable, the shipping charge will be displayed at checkout.

For more information about Available Shipping Areas and Delivery Time, please click HERE

2. ORDER CANCELLATION AND RETURNS

• For any order changes or cancellations, contact us at support@flowerknows.co immediately after placing your order.
• For environmental sustainability, we only accept digital returns.

If your product is incorrect, damaged, or missing, contact us at support@flowerknows.co within 15 days.

1. order number #
2. product name
3. a description of the issue
4. photos

If you don't receive a reply within 48 hours, check your spam folder.

Note that original shipping fees are non-refundable and refunds may take additional time to process by your bank.

For purchases made on other platforms, refer to their return policies.

• Addition Notes

❗Once the order has been dispatched, we cannot modify, cancel, or offer refunds or replacements.