We are available for shipping to the below regions now:

Australia, Austria, Belgium, Brazil, Bulgaria, Canada, Chile, Colombia, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Israel, Italy, Korea, Latvia, Lithuania, Luxembourg, Malta, Mexico, Norway, Netherlands, New Zealand, Poland, Portugal, Romania,  Saudi Arabia, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom, United States

We are planning to have more shipping regions. You can subscribe to our email to get the latest information.

It depends on where you are. Overseas deliveries can take anywhere from 6-15 business days. Delivery details will be provided in your confirmation email.

- Free shipping: orders over $100

- Stander shipping fee: $10

* Notes: Some regions may charge different, you can click HERE to view the details.

The United States

By federal and state regulations, the order purchased at Flower Knows Official Store and shipped to some states in the United States will be taxed at the applicable sales rate according to the shipping address.

The specific amount of tax applied to your order is determined by the products and the delivery address.

Please note that once an order has been placed, the city, state, or ZIP code cannot be changed due to variations in tax rates across different states and cities in the US.

EU countries

Flowerknows will collect VAT tax on orders shipped to EU countries and the amount is less than €150 euros, the tax will be determined at checkout.

For orders shipped to EU countries and the amount is larger than €150 euros, local customs office will collect tax and duties when you receive order.

❗If your order value is under €150 Euro and the custom required you taxed again, please send us a photo of the tax form and we will refund the taxed amount.

Other countries

For other countries, our shipping costs include all fees. You don’t need to pay extra.

❗If you are taxed by any chance when you receive the order, please email us at support@flowerknows.co and we will refund the taxed amount.

Please note Flowerknows Official is not responsible for any shipping deliveries not received. Please contact support@flowerknows.co , and we will file a claim on your behalf.

Kindly note this process may take 30-45 business days for international shipments to investigate with the carrier.

All of our products are made in China.

All of our products are vegan-friendly,  except for the following products:

Little Angel Collection

• Little Angel Collection 9-Color Eyeshadow Palette - 01 Eden's Angel;
• Little Angel Collection Embossed Highlighter - L02 Paradise Lost;

Strawberry Cupid Collection

• Strawberry Cupid Collection Make-up Palette S02 Cupid's Mischief；
• Strawberry Cupid Collection Solid Perfume - Cream Gardenia；
• Strawberry Cupid Collection Solid Perfume - Lychee Bouquet；

Midsummer Fairytales Collection

• Midsummer Fairytales Collection Embossed Five-Color Makeup Palette 02 Flora Hermitage

Butterfly Cloud Collar Collection

• Butterfly Cloud Collar Collection Embossed Six-Color Makeup Palette 02 Cloud Attire；
• Butterfly Cloud Collar Collection Embossed Six-Color Makeup Palette 03 Incense Purple Haze；

Please check our product page to see if this product contains animal ingredients

Yes, all our products are cruelty-free.

Perfume now is available in Australia, Austria, Belgium, Brazil, Croatia, Czech, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Norway, Netherlands, Poland, Portugal, Romania, Slovak, Slovenia, Spain, Sweden, U.K., United States.

All-In Gift Set now is available in Australia, Austria, Belgium, Brazil, Bulgaria, Canada, Croatia, Cyprus, Czech, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Mexico, Netherlands, New Zealand, Poland, Portugal, Romania, Saudi Arabia, Slovakia, Slovenia, Spain, Sweden, United Arab Emirates, United Kingdom, United States.

We apologize for any inconvenience caused.

Certain products (Perfume, All-in Gift Box, etc.) may not be available in your region due to logistical restrictions. As a result, you may not be able to find those specific products.

* Perfume: available in Australia, Belgium, Brazil, Canada, France, Germany, Ireland, Italy, Netherlands, New Zealand, Poland, Portugal, Spain, U.K., United States.

* All-In Gift Set: available in Australia, Austria, Belgium, Brazil, Bulgaria, Canada, Cyprus, Czech, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Mexico, Netherlands, New Zealand, Poland, Portugal, Romania, Saudi Arabia, Slovakia, Spain, Sweden, United Arab Emirates, United Kingdom, United States.

If the product is available in your country but you still can't find it, please contact our customer service team for further assistance.

If the product you received is damaged, please follow these steps:

1. Take a photo of the damaged product and the express packaging

2. Send an email to support@flowerknows.co to contact us as soon as possible. You can also tell us if you want a replacement, gift card or refund.

3. Please be patient and we will deal with it as soon as possible.

We want you to love our products as muchas we do. If you are not happy with your purchase for any reason, let us know and we will be happy to assist you withan exchange or return. 

Please Email us at support@flowerknows.co within 24 hours of the date of purchase. Once the return is processed, we will credit your original form of payment. Please note, that your banking institution may require additional days to process and post the transaction to your account.

If you find that our products have quality problems after receiving it, please contact us for compensation within 15 days after the package status shows as delivered. Otherwise we will not provide compensation after the expiration.

For more information, please click HERE.

Flower Knows Loyalty Program is a way for members to earn points, rewards, and early access to promotions & new arrivals.

You can click "Create an account" and sign up with your email address to join our loyalty program for free and earn rewards.

For members, you can earn points by completing the actions listed in the earn points tab. And we have several ways to earn points：

• Create an account;
• Happy Birthday; Subscribe
• Newsletter;
• Refer Friends;
• Make a Purchase.

If you haven’t joined the Flower Knows Loyalty Program, you won't be able to use your points until you create an account in Flower Knows.

When you join, we can reward purchases you made in the past 7 days as a guest.

You can use your points to redeem rewards or save your points to get a better offer. You can click on any reward you want to redeem, and then spend the corresponding points to get it successfully.

If you want to check the redeemed discount code, you can go to point history > click approved and the discount code will show.

Please note that rewards cannot be combined with other coupon codes, promotions, and discounts.

If you redeem an unwanted reward and the reward won’t be used, we will help you return your points. Please send an email to us at support@flowerknows.co within 24 hours of redeeming the reward with the subject line RETURN POINT and include your name, the rewards you want to return, and the reason.

Points expire when no order has been placed after it has passed 12 months since your last order date.

We will send a notification email 14 days before expiration. In addition, if you cancel the order or return any products, the point will be reversed.

Points can be in three states.

• Approved: These points can be spent right away.
• Pending: The points need to be verified before they can be used. While the points are going through the approval period (24 hours after successfully placing an order or referring a friend), customers cannot spend them. Once the approval period is finished, these will become approved points.
• Cancelled: These points have been deleted due to the cancelation of the order.

No. We are sorry that we do not accept point transfers for any reason. Only the account paying for the products may accumulate points and rewards.

There are a few reasons this could have happened. Here are a few things you can check.

• Are you joining the Flower Knows Loyalty Program? If not, then you have the status of a guest. Guest customers cannot get points for completing activities.
• Are your points still pending? If yes, you may need to wait for the approval period to end before being able to spend your points.
• If you are not in the above two reasons, please contact our support team at support@flowerknows.co.

Please take a screenshot of the point change in the history record, and mark out the part you think is abnormal.

Then send the screenshot and the reason you think there is an abnormality to support@flowerknows.co.

• Flower Knows Loyalty Program provides different channels for a customer to be able to refer a friend. Customers are also able to share a referral URL anywhere they would like.
• The friend clicks the referral link, they will then be directed to Flower Knows Official Store. Here they will be given a one-time-only discount code.
• Friend can click the 'Apply discount' button and automatically add the discount to their cart, they must make a purchase and use the discount code at checkout in order for the referral to be successful. We'll only award points if the new customer's first order is equal to or over the minimum spend ($20).
• The referral points will only be approved when the friend purchase points are approved as well.

If you refer a friend and the friend cancels or returns their order, your pending points will be removed from your account.

We are sorry that we block referrals from taking place when the referring customer and the referred customer have the same IP address.

You can check your current tier on the Tiers section of the loyalty program page.

Yes.

Tiers are based on 12 months spent and may change depending on your activity.

Once you have been in a tier for 12 months, we'll re-evaluate your total spending for the preceding 12 months and either keep you in the same tier for the next 12 months or move you down.