We are available for shipping to the below regions now:
Australia, Austria, Belgium, Brazil, Bulgaria, Canada, Chile, Colombia, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Israel, Italy, Korea, Latvia, Lithuania, Luxembourg, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Arab Emirates, United Kingdom, United States
We are planning to have more shipping regions. You can subscribe to our email to get the latest information.
It depends on where you are. Overseas deliveries can take anywhere from 6-15 business days. Delivery details will be provided in your confirmation email.
- Free shipping: orders over $100
- Stander shipping fee: $10
* Notes: Some regions may charge different, you can click HERE to view the details.
Flowerknows will collect VAT tax on orders shipped to EU countries and the amount is less than €150 euros, the tax will be determined at checkout.
For orders shipped to EU countries and the amount is larger than €150 euros, local customs office will collect tax and duties when you receive order.
❗If your order value is under €150 Euro and the custom required you taxed again, please send us a photo of the tax form and we will refund the taxed amount.
For other countries, our shipping costs include all fees. You don’t need to pay extra.
❗If you are taxed by any chance when you receive the package, please email us at email@example.com and we will refund the taxed amount.
Please note Flowerknows Official is not responsible for any shipping deliveries not received. Please contact firstname.lastname@example.org , and we will file a claim on your behalf.
Kindly note this process may take 30-45 business days for international shipments to investigate with the carrier.
All of our products are made in China.
All of our products are vegan-friendly, except for the following products:
1. Chocolate Wonder-Shop Mascara
2. Strawberry Rococo -Color Eyeshadow Palette - 04 Champs Misty Rose;
3. Circus 12 Color Eyeshadow Palette - Gorgeous Adventure, Incredible Kingdoms;
4. Circus Gradient Blush – Endless;
5. Cherry Love Retro Magnetic Eyeshadow Palette - Cheery Girl, Cheese Box, Pretty Rock Baby;
6. Unicorn Embossed Blush – 02 Crystal Luna.
* The bristles of the Strawberry Rococo stippling brush and Chocolate Wonder-Shop blush brush are composed of 50% wool
Please check our product page to see if this product contains animal ingredients
Yes, all our products are cruelty-free.
If the product you received is damaged, please follow these steps:
1. Take a photo of the damaged product and the express packaging
2. Send an email to email@example.com to contact us as soon as possible. You can also tell us if you want a replacement, gift card or refund.
3. Please be patient and we will deal with it as soon as possible.
We want you to love our products as muchas we do. If you are not happy with your purchase for any reason, let us know and we will be happy to assist you withan exchange or return.
Please Email us at firstname.lastname@example.org within 24 hours of the date of purchase. Once the return is processed, we will credit your original form of payment. Please note, that your banking institution may require additional days to process and post the transaction to your account.
You can contact us through our contact page or send email to email@example.com! We will be happy to assist you.