1. SHIPPING FEE
Free shipping on non-U.S. orders over $100+
Free ground shipping on U.S. orders over $100+
Perfumes are not included in free shipping and need $20 for shipping separately.
*The U.S. shipping fee have increased due to higher U.S. import tariffs.
For more information about Available Shipping Areas, please clickย HERE
2. ORDER CANCELLATION AND RETURNS
- For any order changes or cancellations, contact us at support@flowerknows.co immediately after placing your order.
- For environmental sustainability, we only accept digital returns.
If your product is incorrect, damaged, or missing, contact us atย support@flowerknows.coย within 15 days.
- order number #
- product name
- a description of the issue
- photos
If you don't receive a reply within 48 hours, check your spam folder.
Note that original shipping fees are non-refundable and refunds may take additional time to process by your bank.
For purchases made on other platforms, refer to their return policies.
โOnce the order has been dispatched, we cannot modify, cancel, or offer refunds or replacements.