Returns and Exchanges

We want you to love our products as much as we do. If you are not happy with your purchase for any reason, let us know and we will be happy to assist you with an exchange or return.

We do not accept returns or exchanges once the products have been shipped out. But we offer gift cards, replacements, and refunds for damaged products. If your order is damaged, please click HERE to start requesting a refund. We will contact you for more order details BEFORE approving/declining your request.

If you do not receive our inquiry email within 48 hours (except holidays and weekends) after you submit the refund application, please check your mailbox (maybe in spam), if still not, please take a photo of the damaged item(s) to us. Once the return is processed, we will credit your original form of payment. Please note, that your banking institution may require additional days to process and post the transaction to your account.

Please note that if your order cannot be delivered successfully due to personal reasons (Eg. unreachable phone, incomplete/wrong address, etc.), we will contact you as soon as we receive the notification. If you do not reply within 48 hours, then we will not arrange any compensation for you.

* Exchanges can only be made for items of equal or lesser value.

Cancels

If you want to cancel order, please email us at support@flowerknows.co with your order number # and the reason for cancellation within 24 hours after you place an order, then we will help you to cancel the order for what you want.

* Orders cannot be canceled once placed as they are immediately sent to our logistic provider.